ORDER & SHIPPING POLICY

Shipping Policy

At ASHIN , every garment is thoughtfully crafted with precision, premium fabrics, and meticulous attention to detail. We are committed to delivering your order safely and ensuring a seamless shopping experience from the moment you place your order until it reaches your doorstep.

We partner with India's most trusted courier services, including Blue Dart, Delhivery, DTDC and other leading logistics partners to ensure secure and timely deliveries across India and worldwide.

For any assistance, our Customer Care team is always happy to help.

Domestic & International Shipping

Shipping Charges

Within India

  • Free Shipping on all Prepaid Orders across India.

  • Cash on Delivery (COD) is available across selected pincodes with a COD Convenience Fee of ₹250 per order.

International Shipping

We proudly ship worldwide.

International shipping charges vary and are based on the destination, package weight, and applicable courier rates. For international shipping charges , please contact Ashin team at+919560301776 and +919220833176


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local government charges depending on your country's regulations.

These charges are the sole responsibility of the customer and must be paid at the time of delivery.

If an international shipment is refused due to unpaid customs or import charges, ASHIN shall not be responsible for refunds, returns, or exchanges.

Order Processing & Dispatch

Every ASHIN garment is carefully handcrafted and undergoes multiple quality checks before dispatch.

  • Standard Dispatch Time: 2–3 Weeks

  • During festive seasons, sale periods, or unforeseen production delays, dispatch may require additional processing time.

If there is any significant delay, our team will keep you informed via email, WhatsApp, or phone.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via Email, SMS, and WhatsApp (where applicable).

You can easily track your shipment until delivery.

Delivery Timelines

Estimated delivery after dispatch:

  • Delhi NCR: 1–2 Working Days

  • Metro Cities: 2–4 Working Days

  • Rest of India: 3–7 Working Days

  • International Orders: 5–10 Working Days (subject to customs clearance)

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Important Delivery Guidelines

To ensure a smooth resolution in case of any transit-related concerns:

  • Please record a complete unboxing video while opening your package.

  • In case the parcel appears damaged, tampered with, or opened, kindly refuse delivery and inform our team immediately.

  • Any claims regarding damaged, missing, or incorrect products must be reported within 24 hours of delivery along with clear photographs and the unboxing video.

Requests received without supporting evidence may not be eligible for resolution.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided production has not commenced.

For cancellation requests, please contact our Customer Support team via WhatsApp, email, or phone.

Once production begins, the order cannot be cancelled.

Payment Options

We offer secure payment options for your convenience:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Razorpay

  • Easebuzz

Cash on Delivery (India)

  • Available on eligible pincodes.

  • COD Fee: ₹250 per order.

International Orders

All international orders are accepted on a prepaid basis only.

Credit Notes

If a credit note is issued by ASHIN, it:

  • Will be sent via Email and WhatsApp (where applicable).

  • Is valid for 1 month from the date of issue.

  • Can be redeemed once against a future purchase.

  • Cannot be exchanged for cash or transferred.

Sale Products

Products purchased during Sale, Clearance, Promotional Offers, or Special Discount Campaigns are not eligible for return or exchange, unless a manufacturing defect or wrong product has been delivered.

Delays Beyond Our Control

While we strive to dispatch every order within the promised timeline, delays may occasionally occur due to circumstances beyond our control, including:

  • High order volumes

  • Fabric procurement delays

  • Courier disruptions

  • Natural calamities

  • Government restrictions

  • Public holidays

ASHIN shall not be held liable for delays arising from such circumstances. However, our team will always keep you informed and assist you throughout the process.

Need Assistance?

Our Customer Care team is always here to help with your order, shipping, or delivery-related queries.

Team ASHIN 
Beautify Yourself with ASHIN